Service level
Express, ground, freight and international services have different time commitments and terms.
Shipping services are best understood through service level, tracking, delivery responsibility and claim deadlines.
These are practical information points to look for when comparing services in this category. They are not score components.
Express, ground, freight and international services have different time commitments and terms.
Tracking events show shipment progress but do not replace the carrier’s claim process.
Damage, missing contents and lost shipments can each have different filing deadlines.
Claims may require invoices, repair estimates, photos or other proof.
FedEx is a parcel, freight and logistics provider offering domestic and international shipping, tracking and online claims tools. The service terms and claim deadlines depend on the shipment type and the problem being reported.