ASOS

asos.com

ASOS is an online fashion retailer carrying its own products alongside a large selection of third-party fashion brands. Its returns process is primarily account-based and the exact process can differ by market.

Profile checkedSeptember 2026 Official references2 linked sources Rating typeUser rating only
At a glance

Key profile facts

These are descriptive facts, not score components.

Websiteasos.com
Business modelOnline fashion retailer
Typical return window28 days in many markets
Refund methodOriginal payment method for eligible returns
Item conditionOriginal condition required
CatalogFashion, footwear and accessories
Profile information

What to know about ASOS

The information blocks change by category so the page reflects how the service actually works.

Returns

Window
Eligible unwanted items returned within the applicable window generally qualify for refund.
Condition
Items must remain in original condition and comply with the Fair Use Policy.
Market variation
Return routes, deductions and local consumer rights vary by country.

Shopping structure

Catalog
ASOS own-brand products and third-party fashion brands.
Primary channel
Online-first retail.
Order support
Order and return management is handled through the ASOS account and regional help center.

Important notes

Useful context before relying on a policy or service detail.

ASOS says that in most cases customers have 28 days from delivery or collection to return an item.

Eligible returns are subject to original-condition and Fair Use requirements.