Jobber is a Canadian software company founded in 2011 that builds field-service management tools for home and commercial service businesses. The company was created after co-founders Sam Pillar and Forrest Zeisler observed how much time service professionals were spending on administrative work instead of billable jobs. Jobber’s own current company material says the founders spoke with trades and service businesses including HVAC technicians, landscapers, roofers and plumbers and concluded that small and midsize operators needed software designed around the actual workflow of field service. The platform has since expanded into an all-in-one operations product used by businesses ranging from solo operators to larger teams.
Its core functions can include customer records, quotes, scheduling, dispatch, job tracking, invoices, online payments, automated reminders, client communications, reporting, marketing tools and team workflows. The exact feature set depends on the current plan, so a company comparing Jobber with another field-service platform should look at the tools it needs rather than assuming every feature shown on the marketing site is available at the entry level. A one-person cleaning business may care most about scheduling, quotes and payments, while a larger HVAC company may need dispatching, permissions, multiple teams, reporting and automated customer communication.
Integrations and payment features can also depend on geography and account eligibility. Jobber is software, not the service provider that visits a homeowner. If a consumer receives a quote or invoice through Jobber, the contractual relationship for the underlying plumbing, landscaping or other work remains with the service business using the platform. Jobber provides the software infrastructure and may facilitate payments or messaging, but it does not automatically guarantee the quality, licensing or performance of every business that uses the system. That distinction is important if a homeowner has a dispute about the actual work performed.
Support is aimed primarily at Jobber customers who operate service businesses. The company’s 2026 Help Center describes live support through the Help Center, chat, email and phone, and publishes 1-888-424-5301 for support. Human support hours are posted separately, while self-service documentation and AI-assisted help can be available outside live hours. Sales uses a different telephone and email route. Customers contacting support should know the account, workspace and feature involved so the team can investigate efficiently. Jobber also allows support personnel to access customer accounts in controlled circumstances for troubleshooting, so businesses should follow the company’s documented support process rather than sharing credentials through informal channels.
Because Jobber can contain customer names, addresses, appointments, invoices and payment-related information, data security and permissions matter. Businesses should assign staff access according to role, remove former employees promptly and review integrations that can move data to third-party services. Billing also deserves attention: subscription plans, payment-processing fees, add-ons and contract terms can change, so a historical review that quotes one plan structure may be outdated. Temporary prices and feature packaging should remain on Jobber’s live pricing pages. The most useful decision criteria are trade fit, team size, scheduling and dispatch needs, quote-to-payment workflow, integrations, reporting and the quality of onboarding and support.
