Manychat was founded in 2015 by Mike Yan and Antony Gorin, beginning with a Telegram automation product before expanding to additional messaging platforms. The service is used by businesses and creators to build automated conversation flows without writing a full custom messaging application.
Current features vary by channel and plan and can include comment-to-message automation, lead capture, broadcasts, tags, sequences, integrations and AI-assisted workflows. Platform rules from Meta, TikTok and other channel owners still apply separately from Manychat's own subscription terms.
Manychat changed its support model in 2026. The company currently provides self-service Help Center and AI assistance to all users, while ticket support is limited by plan. It specifically states that it does not offer telephone support, live chat with the Support Team or a public support email address.
