TaxSlayer's history begins before the consumer website. The company says its parent business was established in 1965, originally as the family-owned Rhodes-Murphy & Co. tax-preparation operation. Software development began later: professional tax software was created in 1989, the TaxSlayer Pro product was completed in 1991 and marketed to professional preparers in 1992, while TaxSlayer's current consumer history page dates its individual online filing software to 1998. That chronology should be preserved instead of assigning the 1965 date to the launch of the present consumer web product.
TaxSlayer LLC is based in Augusta, Georgia, and its current terms list 945 Broad Street, Augusta, GA 30901 as the company address. The consumer TaxSlayer service is designed for individuals preparing federal and state returns electronically, while TaxSlayer Pro is a separate product line for professional tax preparers. A user looking for help with a personal return should not be routed to Pro support unless they are actually using the professional software. TaxSlayer's consumer Support Center provides a searchable knowledge base, email support, authenticated chat where available and a published consumer support phone number, 706-922-6741.
Support options and hours vary by season and package, so exact opening hours should be taken from the current Help & Support tab rather than treated as permanent. Package names, prices and eligibility for free filing can also change from one tax year to the next. Tax software automates calculations and electronic filing, but the taxpayer remains responsible for the accuracy and completeness of the information submitted. Users should compare imported forms against their source documents, preserve copies of W-2s, 1099s and prior returns and review the final return before e-filing.
Refund status after acceptance is controlled by the IRS or state tax authority, not by TaxSlayer; a software company can transmit a return and report status information but cannot guarantee when a government agency will issue a refund. TaxSlayer also offers ancillary support and protection products whose terms differ by package, so an evergreen profile should avoid claiming that every customer receives the same tax-professional access, audit service or identity feature. Tax data is highly sensitive. Account passwords, verification codes, Social Security numbers and full tax documents should never be sent through public social media or to a caller who cannot be verified through TaxSlayer's official channels. The company publishes support@taxslayer.com in its terms and security materials.
