Zoro launched in 2011 with a small team and roughly 200,000 products, created as a streamlined digital way for small and midsize businesses to buy tools and supplies. It has since grown into a much larger e-commerce operation within the Grainger group while retaining a distinct brand, website and customer experience from Grainger itself.
The catalog spans tools, electrical, plumbing, HVAC, safety, janitorial, material handling, lab, office, fasteners, motors and many other maintenance, repair and operations categories. Some inventory ships from Zoro facilities while other items can ship from manufacturers or suppliers, so delivery estimates and package origins can vary even within the same order.
Industrial products frequently have technical, regulatory or compatibility requirements that are more important than the category name. Voltage, material specifications, certifications, hazardous-shipping restrictions and manufacturer warranty terms should be checked on the exact listing and documentation before purchase.
Zoro provides U.S.-based customer service through its support center, contact form and 855-289-9676 telephone line. Order, return and account issues are handled by Zoro, while some product defects remain subject to the original manufacturer’s warranty. Business buyers can also use account tools for purchasing and order history.
