British Gas has a brand heritage dating to 1815 and today operates within Centrica. Its consumer business supplies gas and electricity and offers products and services around boilers, heating, smart meters, repairs and home cover, while British Gas Business serves commercial energy customers.
Products and support routes differ between residential energy, HomeCare or repairs, and business accounts. Customers should use the account-specific help flow because billing, metering, tariffs, engineer bookings and service-plan questions are handled by different teams.
British Gas provides online Help and Support, account management and live chat, with contact-number pages for cases that require telephone support. Complaint and customer-service performance information is also published on the British Gas site.
