Purple sells mattresses and sleep accessories directly online and through retail locations and partner stores. Its product families use different foam, coil and GelFlex Grid constructions, so firmness, height, trial terms and warranty coverage vary by model.
The brand also sells pillows, sheets, cushions, bases and other sleep products. Mattress trials, returns and exchanges have category-specific requirements, and purchases from an authorized third-party retailer can follow that retailer's process rather than Purple's direct-order policy.
Purple provides separate sales and customer-support phone lines plus chat and email. For warranty or comfort issues, the order information and exact product model are important because support options depend on the item and purchase channel.
