Tracfone built its business around prepaid wireless service without long-term contracts. Verizon completed its acquisition of TracFone Wireless, Inc. on November 23, 2021, bringing Tracfone and its related value brands into Verizon.
The current Tracfone service offers smartphones, feature phones, mobile hotspots, home-internet products in selected areas and prepaid service plans. Device compatibility, plan allowances, Lifeline eligibility and activation options depend on the customer and product.
Tracfone provides live chat and direct telephone support through its official Support site. Because prepaid accounts can be affected by device locks, number transfers and refill status, customers should have the affected phone number and device information available when contacting support.
