The business began in 1970 when Dick Hayne, Scott Belair and Judy Wicks opened a store near the University of Pennsylvania in Philadelphia. The original store was called Free People before the retail concept adopted the Urban Outfitters name.
Urban Outfitters is part of Urban Outfitters, Inc. (URBN), whose wider portfolio also includes Anthropologie, Free People, FP Movement, Nuuly and Terrain. The Urban Outfitters brand is aimed at a young-adult customer with a mix of apparel, accessories, lifestyle and home merchandise.
Order status, returns, product questions and account help are handled through Urban Outfitters customer service by chat, text or phone. Regional sites can have different operators, prices, shipping rules and return processes, so customers should use the support page for the market where they placed the order.
