MyHeritage was founded in 2003 by Gilad Japhet and launched its website in 2005. The service has grown from an online family-tree product into a broader genealogy platform with historical-record search, family-tree matching, photo tools, mobile apps and DNA testing.
Subscriptions and DNA products are separate parts of the service. Record collections, tree features and advanced tools depend on the subscription level, while DNA-kit shipping and availability differ by country and local rules.
MyHeritage now routes support through its online Contact Us flow, Help Center, bot and account-specific options. Billing questions and refund requests can often be started directly from the account, which helps support identify the correct subscription or charge.
