Udemy is an online course marketplace where instructors publish individual courses and Udemy also offers subscription access in supported markets. Purchase and refund rules differ between one-time course purchases and subscriptions.
At a glance
Key profile facts
These are descriptive facts, not score components.
Websiteudemy.com
Business modelCourse marketplace + subscriptions
Individual-course refundEligible purchases: 30 days
Purchased-course accessLifetime under stated conditions
Subscription accessWhile subscription remains active
Instructor modelThird-party course creators
Profile information
What to know about Udemy
The information blocks change by category so the page reflects how the service actually works.
Course purchases
- Marketplace
- Individual instructors publish courses that can be purchased separately.
- Access
- Udemy says purchased courses generally include lifetime access while the account remains in good standing and Udemy keeps a license to the course.
- Course availability
- Long-term access remains subject to platform and licensing conditions.
Refund policy
- General course window
- Eligible individual course purchases can be refunded within 30 days.
- Abuse controls
- Refund requests can be limited or denied after substantial course consumption or patterns of refund abuse.
- Refund form
- Some transactions can be returned as Udemy credit instead of cash depending on eligibility and payment route.
- App-store purchases
- Mobile-store transactions can be subject to Apple or Google refund procedures.
Subscriptions
- Access
- Subscription content remains available while the subscription is active.
- Refunds
- Udemy says subscription plans generally do not use the same 30-day course-refund guarantee unless law requires otherwise.
- Catalog
- Subscription catalog availability can differ from one-time course purchases.
Important notes
Useful context before relying on a policy or service detail.
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Udemy says eligible individual course purchases can be refunded within 30 days, subject to anti-abuse conditions.
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Purchased courses generally include lifetime access while the account remains in good standing and Udemy retains a license to the course.