SKLUM says it began in 2017 with a small team focused on furniture design and has since grown to more than 900 people with operations in more than 10 countries. Its retail proposition centers on trend-led furniture and home decoration sold primarily through localized e-commerce sites. The assortment covers chairs, tables, sofas, storage, lighting, rugs, bedroom and bathroom furniture, outdoor pieces and children’s products.
The current UK site identifies the legal business as Sklum Home and Deco SL, formerly Indecemi SL, with Spanish tax identifier CIF B98845936 and an address in Villalonga, Valencia. That legal-entity information is more useful than generic directory descriptions that call SKLUM a UK company simply because a customer is using the /uk storefront. Localized sites adapt language, pricing, payment methods, shipping conditions and customer-service details for each market.
Orders can involve large furniture items, multi-parcel deliveries and carrier scheduling, so delivery and return procedures are more complex than a typical small-parcel retailer. SKLUM’s support workflow separates pre-purchase questions, order changes or cancellation, shipment status, returns and damaged/missing-item claims. Customers should use the order-specific form after signing in or entering the relevant order details rather than sending a generic message without the purchase context.
For the United Kingdom, SKLUM currently publishes 020 3769 2694 and also provides WhatsApp/chat access through its contact page. Those are UK-specific details; numbers and hours should not be copied to every regional SKLUM profile. The company’s terms, privacy policy and return policy are likewise localized, so the market selected in the site footer matters when checking rights, shipping costs or deadlines.
SKLUM also operates social profiles around the “We Love Design” identity, including the long-running Instagram handle @sklum.welovedesign and related Facebook, X and Pinterest accounts.
