Toast was co-founded in 2011 by Aman Narang, Steve Fredette and Jonathan Grimm. Its first customer went live in 2013, and the company has since grown from restaurant point-of-sale software into a broader operating platform.
By 2026 Toast describes itself as a global technology platform built for restaurant and retail businesses. Its products can cover point of sale, digital ordering, kitchen and location operations, payments, payroll and team tools, marketing, loyalty, reporting, hardware and AI-assisted workflows. Toast reported roughly 171,000 locations on the platform as of March 31, 2026.
Customer support is tied to the merchant account. Logged-in customers can use Support Center, case tracking and 24/7 chat; phone support is also available by country. Toast separately maintains a public system-status page for outages and maintenance.
