Zwift is an online fitness platform that combines exercise with multiplayer game mechanics and virtual 3D environments. The service launched in 2014, a date supported by Zwift’s own 2024 celebration of ten years of operation and by company posts from the platform’s launch period. Founder and chief executive Eric Min is consistently identified by Zwift as a co-founder, and an early first-party interview describes bringing Jon Mayfield into the project as a founding member. For a durable company profile, it is safer to identify 2014 as the platform’s launch/founding era and Eric Min as co-founder and CEO than to copy inconsistent third-party founder lists.
Zwift, Inc. is incorporated in Delaware and maintains its principal published contact address at 111 W. Ocean Blvd., Suite 1800, Long Beach, California 90802. The company’s current legal imprint lists that address, telephone +1 800 469 9438 and support@zwift.com. Current customer support is organized primarily through the official Zwift Support site, which offers self-service help and email support and says an email response typically arrives within about 24 hours. That support route is the best starting point for account, subscription, software, device-setup and order issues; legal, privacy and media contacts have separate purposes and should not be mislabeled as general support.
The core Zwift experience connects compatible exercise equipment to a virtual environment so a cyclist’s or runner’s real-world effort drives an avatar. The company also sells or supports its own hardware ecosystem, but current bundles, regional shop availability and warranties are commercial details that need to be checked when purchasing. In April 2026 Zwift announced that it had completed the strategic acquisition of ROUVY, another indoor-cycling platform. The same announcement explicitly said Zwift and ROUVY would continue to operate independently with differentiated roadmaps and subscription packages.
That is useful current ownership context but does not mean a ROUVY subscription has become a Zwift subscription or that the two services use the same support system. Zwift’s current first-party description calls the business “the fitness company born from gaming” and explains its use of massively multiplayer online technology for cycling and running. User counts, event totals, route mileage, prices and subscription promotions are moving figures and should be dated rather than stored as permanent Profile details. The durable facts are Zwift, Inc.’s Delaware incorporation, 2014 launch era, Eric Min’s co-founder/CEO role, Long Beach address, zwift.com domain and official support channels.
Because Zwift mixes software, subscriptions and physical equipment, identifying the source of a problem matters. An app-login or billing question belongs with Zwift Support, while a hardware warranty can depend on who sold the trainer, bike or accessory and the applicable regional terms. Equipment made by third parties remains the responsibility of that manufacturer for issues outside Zwift’s software integration. Likewise, a race organizer, coach or community event using Zwift is not automatically a Zwift corporate service. Privacy questions should go to the company’s published privacy contact rather than the ordinary support channel, and media requests have their own newsroom contacts.
The service changes quickly through software releases, new virtual roads, events and equipment support, so the profile should emphasize the operating model and verified company identity instead of feature-by-feature cataloging. This keeps the page useful without aging every time Zwift changes a training plan, race format, hardware bundle or subscription price.
