Who takes the booking
Identify whether the service is the merchant, an online travel agency or only a search engine.
Travel search and booking sites can look similar while playing very different roles in the actual transaction.
These are practical information points to look for when comparing services in this category. They are not score components.
Identify whether the service is the merchant, an online travel agency or only a search engine.
The company that takes payment usually controls the booking and refund process.
Travel prices can change between search and checkout, especially when results are estimates or redirects.
Know which airline, hotel, travel agent or platform must handle changes and cancellations.
Skyscanner is a travel search engine for flights, hotels and car rental. It compares travel options and then sends users to an airline, travel agent or other provider to complete the booking.